Returns and cancellation policy

Last updated: 1 October 2026. This policy applies to cosmetic products bought online on innerskin.com for delivery to the United Kingdom, sold by Laboratoires Innerskin.

1. Right to cancel (14 days). You may cancel your order within 14 days without giving a reason. The period ends 14 days after the day on which you (or someone you nominate) receive the goods; for goods delivered separately, it ends 14 days after the last item is received.

2. How to cancel. To cancel, tell us by a clear statement, for example an email to hello-uk@innerskin.com, or use the model cancellation form at the end of this policy (its use is optional). We will acknowledge your request and provide the return address and instructions. You must then send the goods back within 14 days of telling us.

3. Hygiene exception and condition of goods. For hygiene and health-protection reasons, a product supplied sealed cannot be returned once it has been unsealed after delivery. An opened product cannot be resold for hygiene reasons; its value is therefore lost in full and no refund is due for it. Only products returned unopened, in their original packaging and, where fitted, with the seal intact, qualify for a refund.

4. Return costs. You bear the cost of returning the goods.

5. Refunds. We refund the sums actually paid, including the standard delivery cost of the original order, within 14 days of receiving the goods back or of your proof that you have sent them, whichever is earlier. We refund using the same means of payment as your original transaction; where a promotional code reduced the price, only the amount actually paid is refunded; where a gift card was used, the corresponding part is refunded as a gift card.

6. Faulty or misdescribed goods. This is separate from the right to cancel. Under the Consumer Rights Act 2015, if a product is faulty, not as described or not of satisfactory quality, you have a short-term right to reject it within 30 days of receipt for a full refund. After 30 days, you are entitled to repair or replacement and, if that fails, to a price reduction or a final right to reject. For faulty goods, the Seller bears the return costs. Please contact hello-uk@innerskin.com with a description and photographs; the customer service team will tell you how to proceed.

7. Contact. For any return or refund request: hello-uk@innerskin.com or +44 7863 780800.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract. Its use is optional.)

To Laboratoires Innerskin, 22 avenue George V, 75008 Paris, France - hello-uk@innerskin.com:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*): .............................

Order number: .............................

Name of consumer(s): .............................

Address of consumer(s): .............................

Date: .............................

Signature (only if this form is notified on paper): .............................

(*) Delete as appropriate.